Frequently Asked Questions

Buyers

As a Buyer how do I make a purchase?

It's easy, just click on the item you are interested in, but you need to sign-up or sign-in first to purchase our item. Then click ADD TO CART. To delete items from your shopping bag, mark the item you wish to delete, then click UPDATE CART. To complete your order, click CHECKOUT.

Is my personal information kept private?

You can be assured that all your personal information will be kept private and confidential. For more information, you can read Privacy Policy.

What information would I need to divulge?

To register with myhandyshoppe.com, you will need to provide us your name, mailing address and email address. When you make your purchase, we will also require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. We may also, from time to time, use your contact details to inform you of our latest arrivals and deals, as well as other new services via email. If you prefer to not receive these updates, you may unsubscribe at any time.

Do you disclose any of my information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

How do I pay for my purchases on myhandyshoppe.com?

At present we accept Visa and Master Credit Cards, Direct Debit into our Maybank Account, Online E-Banking from 8 Malaysian Banks from customer saving or current account. For now, acceptable currency is in Ringgit Malaysia (RM). Please note you have to UNABLE COOKIES and Pop-Up windows, otherwise you will be not able to make a payment by online E-Banking. To allow Cookies go to Tools-Internet Options-Privacy and unblock Pop-up windows or Cookies.

Shipping & Delivery

How quickly will my order arrived?

Standard Shipping Method: Rate depends on item. Package will arrive in 7 - 14 days Priority Shipping Method: Rate depends on the item. The package will arrive in 3 - 5 days 2-day Shipping: Rate depends on the item. The package will arrive in two business day (for Malaysian customers only) Next Day Shipping Method: Rate depends on the item. The package will arrive after 1 business day. (for Malaysian customers only) Please note that for 2-day or Next-day shipping all orders have to be placed before 12 noon. All orders ship from our office in 1 to 2 business days.

How much is my refund?

We will refund the full value of your order, including shipping costs, within thirty (30) days of receiving your notice of contract cancellation. If we do not receive your return shipment, we will arrange to have it collected from you at your cost. Items can only be replaced with the same item in the same size, subject to availability, or for another product at the same price, subject to availability. Alternatively, you may opt for a credit refund. Myhandyshoppe does not offer cash refunds. Please click here to read our Return Policy.

What method do you use for shipping?

Based on Sellers

Why if my order get Lost?

Every couriers are shipped with Consignment numbers (CN) and if you don’t receive your package within 2 weeks, we will use this Consignment numbers (CN) to investigate location and status of your parcel. If you wish to insure your parcel, let us know in advance, we will inform you by e-mail insurance charges.
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